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We ship only to addresses in the United States. Couriers can't deliver to PO boxes or APO, FPO and DPO addresses, so please use a street address. See our Shipping Policy.
We'd love to hear what you're looking for. Send us a product request from our Contact page. If we can source it in India and ship it to the US, we'll let you know.
Contact us as soon as possible. Until an order has been packed for dispatch, we may be able to change or cancel it. See our Refund and Returns Policy.
Yes. We buy from the brands, their distributors and established wholesalers and retailers in India, and we sell products in the manufacturer's original packaging. If you ever doubt that a product is genuine, contact us within 30 days of delivery and we'll investigate. If we can't confirm it's genuine, we'll refund it.
Products made for India show an MRP (Maximum Retail Price) in rupees, which Indian law requires for sales in India. It doesn't include the cost of exporting the product, shipping it internationally and bringing it into the US, so our US dollar price isn't a conversion of the MRP.
Not always. Most of our products are made for the Indian market, so ingredients, packaging and labels can differ from versions sold in the US, and labels may follow Indian rules. Always read the label before use. Product descriptions come from the manufacturers and are not medical advice.
Shelf life varies by product. Many Indian products print a "best before" period counted from the manufacturing date. If an item arrives past its expiry or best-before date, or within 30 days of it, tell us within 7 days of delivery and we'll replace or refund it.
Yes. Payments are processed by Stripe, a leading payment provider certified to the highest level of the Payment Card Industry Data Security Standard. Your card details go straight to Stripe over an encrypted connection. We never see or store your full card number.
Payments can be declined for several reasons. Check that your card details and billing address are correct, wait a few minutes and try again, or contact your bank to see if there's an issue with your card.
Refunds go back to the card you paid with. We issue them within 5 business days after approving them, and your bank may take another 5 to 10 business days to show them. See our Refund and Returns Policy.
Most orders ship from India by international courier or post, for example DHL, FedEx, UPS or USPS. Parcels are sometimes handed to USPS for final delivery. We email your tracking number when your order is dispatched.
We dispatch orders within 2 weeks of payment, often sooner. Most orders then arrive within about 1 to 2 weeks, so please allow up to 4 weeks in all; customs and carriers can add time. See our Shipping Policy.
Your order is imported from India, and the US now charges import duties on most shipments, whatever their value. Unless the product page or checkout says otherwise, our prices don't include import duties or carriers' customs-processing fees, and the carrier may collect them from you. If you're asked to pay a charge you weren't expecting, contact us before paying or refusing the package. See our Shipping Policy.
Check around your property, with neighbors and at your mailroom, and wait one business day, as packages are sometimes scanned before they arrive. Then contact us within 14 days of the delivery scan and we'll open an investigation with the carrier.
Email us within 7 days of delivery with your order number and photos of the item, the box and the shipping label. We'll send a replacement or refund you.
We work to keep our prices competitive, and we offer coupons from time to time. Our rewards program is being redesigned. Points you already have are safe.