Last updated: October 26, 2026
This Shipping Policy explains where we ship, how long delivery takes, how customs and import charges work, and what happens if something goes wrong in transit. It is part of our Terms and Conditions.
Where we ship
- We ship only to addresses in the United States.
- Most orders are shipped directly to you from India by international courier or post.
- Couriers can't deliver to PO boxes or APO, FPO and DPO military addresses. Please give us a street address. If you enter one of these addresses, we may contact you for another address or cancel the order and refund you.
- We don't ship outside the United States, and our products may not be sent abroad through package-forwarding services.
Shipping methods and costs
The shipping options available for your order, their costs and any free-shipping minimum are shown in your cart and at checkout before you pay. Shipping charges are calculated per order, after discounts.
How long it takes
- Preparing your order: we dispatch orders within 2 weeks after payment is confirmed, and often sooner.
- Delivery: once dispatched, most orders arrive within about 1 to 2 weeks. Please allow up to 4 weeks from the day you order. Expedited shipping uses faster services where available.
- Delivery dates are estimates, not guarantees. Customs inspections, carrier delays, weather and other events outside our control can add time.
If we can't ship on time
If we can't dispatch your order within the time stated above (or within the time shown for a particular item), we'll email you before that time runs out. We'll give you a revised dispatch date and the option to cancel the delayed items for a full refund.
- If the new date is no more than 30 days later and you don't reply, we'll treat that as your agreement to wait.
- If the delay is longer, or we can't give a new date, we'll cancel the delayed items and refund you, unless you tell us you want to wait.
- Refunds for cancelled items are made to your original payment method within 7 business days.
Tracking
When your order is dispatched, we'll email you the carrier and tracking number. You can also see them in My Account or on our Track Order page. Tracking can take 1 to 3 days to show movement. International parcels are often handed from one carrier to another (for example, to USPS for final delivery), and the tracking number may change when that happens.
Customs, import duties and fees
Your order is shipped from India and imported into the United States. Since August 2025, the United States no longer exempts low-value shipments from customs duties, so most orders from India are subject to US import duties and customs processing.
- Unless the product page or checkout says otherwise, our prices and shipping charges do not include US import duties, tariffs or the fees carriers charge for clearing customs (brokerage or duty-processing fees).
- If any of these charges apply to your shipment, the carrier may ask you to pay them before or on delivery. As the importer of your order, you are responsible for paying them.
- Tariff rates and customs rules change often, and they are set by the US government, not by us. We can't tell you the exact amount in advance.
- If a carrier asks you to pay a charge you weren't expecting, please contact us before paying or refusing the delivery. We'll explain the charge and help where we can.
- Customs authorities, including US Customs and Border Protection and the FDA, may inspect your package. This can delay delivery.
If a shipment is held, refused or destroyed by customs
If customs or another authority holds your shipment, we'll work with the carrier to get it released. If the authority refuses entry to, seizes or destroys your shipment, we will replace or refund the affected items, unless that happened because you gave us incorrect information, didn't respond to a request from the carrier or customs, or didn't pay charges due on the shipment.
Your address
Please check your shipping address and phone number before you place your order. Carriers use your phone number to arrange delivery and customs clearance. We can change the address only before your order is dispatched. If a package is returned or lost because the address was incorrect or incomplete, we are not responsible. We can reship it if you pay the new shipping cost.
Delivery
- Carriers may leave packages without a signature, at your door or in a safe place. When tracking shows a package as delivered to the address you gave us, delivery is complete.
- If tracking says your package was delivered but you can't find it, check around your property, with neighbors and at your mailroom or leasing office, and wait one business day, since packages are sometimes scanned before they arrive. Then contact us within 14 days of the delivery scan. We'll open an investigation with the carrier and help with any claim, but we can't replace or refund a package the carrier confirms was delivered to the correct address.
- Bring perishable and heat-sensitive items, such as chocolates and creams, indoors promptly after delivery.
Lost and damaged packages
- Lost in transit: if tracking hasn't moved for 10 business days, or your package hasn't arrived 10 business days after its estimated delivery date, contact us. If the carrier confirms the package is lost, or it hasn't arrived 30 days after dispatch, we'll replace the items or refund you. Please contact us no later than 45 days after dispatch.
- Damaged in transit: if your order arrives damaged, tell us within 7 days of delivery, as our Refund and Returns Policy explains. Please keep the box and packing materials until we've resolved your claim, as the carrier may need to inspect them.
Refused, undeliverable and unclaimed packages
If you refuse a delivery, don't collect a package, don't pay charges due on it, or the carrier can't deliver it because of the address you gave us, the carrier may return it to us or abandon it. If it is returned to us, we'll refund the price of the items once it arrives, minus the actual cost of shipping it to you and back, and any duties, storage or return fees billed to us. Food and other perishable items returned this way can't be resold, so they are not refunded. If the carrier abandons or destroys the package instead of returning it, we can't refund it. Contact us before refusing a delivery: we can often help.
Contact us
Questions about a delivery? Email •••••••@••••••••••••••••••••.••• or call +• ••• •••-•••• (09:00–19:00 ET). Please include your order number.
